Incluziv: India's First Revolutionary Home Furnishing Industry SaaS

In the dynamic world of home furnishing, where trends evolve quickly and customer expectations continuously rise, staying ahead of the curve is essential for success. Enter Incluziv.cloud, a pioneering Software as a Service (SaaS) company based in Pune, India. As India's first distribution and warehouse management software dedicated to the home furnishing industry, Incluziv.cloud has revolutionized the market with engaging and innovative technology-based business solutions. This blog explores how Incluziv.cloud emerged in the market and the remarkable journey that has positioned it as a leader in the home furnishing industry.

A Journey of Innovation and Excellence: The History of Incluziv

2009: Project Genesis

The seeds of Incluziv.cloud were sown in 2009 with a clear vision: to address the inefficiencies plaguing the home furnishing distribution sector. Recognizing the industry's unique challenges, the founders embarked on a mission to develop solutions for two critical areas—project management and inventory control. This was the beginning of a journey that would transform the way furniture distributors operate. The project management tools allowed businesses to oversee their projects from inception to completion, ensuring that every step was tracked and managed efficiently. The inventory control system was designed to keep precise track of stock levels, reducing overstocking and stockouts, thus optimizing the supply chain process.

2010: Online Takes Center Stage

In 2010, Incluziv.cloud launched its first web portal, marking a significant step towards digital transformation. This revolutionary platform offered real-time stock visibility and online ordering capabilities, streamlining communication and transactions between distributors and their clients. It was the first in India to introduce online ordering in the home furnishing industry, setting a new standard for efficiency and customer service. With real-time stock visibility, distributors could see what was available at any given moment, reducing delays and improving customer satisfaction. The online ordering system eliminated the need for manual order processing, reducing errors and speeding up the entire process.

2012: Logistics Integration

Understanding the crucial role of logistics in the industry, Incluziv.cloud integrated its software with logistics providers in 2012. This seamless integration enabled real-time order tracking and improved delivery management, ensuring that products reached customers promptly and efficiently. By having a direct link with logistics services, the system could provide accurate delivery times and updates, which was a game-changer for customer service. This integration also meant that any issues in the delivery process could be identified and addressed quickly, minimizing delays and enhancing reliability.

2013: Automation Takes Over

In 2013, Incluziv.cloud embraced automation to further enhance efficiency. By integrating cutting machines and Automated Storage and Retrieval Systems (ASRS) with their software, they achieved faster production and streamlined warehousing operations. This leap towards automation minimized errors and maximized productivity. The cutting machines could process materials with high precision, reducing waste and ensuring that the end products met high-quality standards. The ASRS allowed for the efficient storage and retrieval of items, reducing the time and labor required for these tasks and allowing staff to focus on more complex activities.

2016: Incluziv ERP Arrives

Years of experience and development culminated in the launch of the Incluziv ERP (Enterprise Resource Planning) product in 2016. This milestone product offered a fully integrated solution specifically designed to meet the comprehensive needs of home furnishing distributors. It was a game-changer, providing a robust platform to manage inventory, orders, credit, and customer relationships seamlessly. The ERP system brought together all aspects of the business into one cohesive unit, ensuring that data from different departments could be shared and analyzed to improve decision-making and efficiency. This integration also meant that discrepancies and redundancies were significantly reduced, resulting in smoother operations.

2017: Mobility Revolutionizes Sales

Recognizing the growing importance of mobile technology, Incluziv.cloud released dedicated iOS and Android apps in 2017. These apps empowered sales teams with on-the-go access to order details, customer interactions, and order placement functionalities. It was a significant move, making Incluziv.cloud the first in India to offer a mobile app for the home furnishing industry. These apps allowed sales teams to be more flexible and responsive, accessing crucial information and placing orders from anywhere. This mobility reduced delays in the sales process and improved the ability to respond to customer needs in real-time, enhancing overall customer satisfaction.

2019: Embracing the Cloud

In 2019, Incluziv.cloud made a strategic shift by transitioning its software to a fully cloud-based platform. This move offered increased accessibility, scalability, and enhanced security for their clients. It was also during this time that they introduced Sales Force Management, becoming the first in India to do so during the COVID-19 breakdown, ensuring business continuity and efficiency in challenging times. The cloud-based platform meant that data could be accessed from anywhere, providing greater flexibility and disaster recovery capabilities. The Sales Force Management tools helped businesses manage their sales teams more effectively, tracking performance and ensuring that targets were met even during disruptions caused by the pandemic.

Core Focus: Distribution Management System

Incluziv.cloud is a state-of-the-art distribution management system that streamlines various business processes for furniture distributors. Its core focus is to offer a comprehensive solution that integrates key operational functions into a unified platform, enhancing overall efficiency and effectiveness. By leveraging advanced cloud technology, Incluziv.cloud supports businesses in managing their distribution networks with precision and agility.

Key Features

1. Inventory Management

What It Does: Incluziv.cloud’s inventory management system is designed to provide real-time visibility into stock levels. By integrating barcode technology, it ensures accurate tracking and management of inventory. This feature allows businesses to monitor stock in real-time, optimize purchasing decisions, and prevent both stockouts and overstock situations.

: Real-time inventory visibility helps businesses maintain optimal stock levels by providing instant updates on stock quantities and locations. With barcoding, every item is tracked with a unique code, reducing the likelihood of errors that occur with manual tracking. Businesses can set automatic reorder points to ensure they never run out of popular items and can analyze historical sales data to forecast demand accurately. For example, a retailer in Kolkata can utilize this system to avoid overstocking seasonal items that may not sell after the season ends, thus minimizing financial losses and ensuring better inventory turnover.

2. Order Management

What It Does: The order management feature automates and streamlines the entire order processing workflow. It includes tools for managing orders, automating routine tasks, and accessing order information through mobile apps, which enhances operational efficiency and accuracy.

Order management involves tracking orders from initiation through to fulfillment. Incluziv.cloud automates key processes such as order entry, processing, and status updates, significantly reducing manual data entry errors and administrative workload. The integration of mobile apps allows sales teams to manage orders on the go, ensuring they can process requests quickly and efficiently, even when away from the office. For example, a distributor in Hyderabad can benefit from faster order processing and improved accuracy, leading to better customer satisfaction and quicker delivery times.

3. Warehouse Management

What It Does: Incluziv.cloud’s warehouse management tools enhance the efficiency of picking, binning, and racking operations. Dedicated mobile apps support these processes, ensuring that items are accurately located and prepared for shipment with minimal delays.

Effective warehouse management is critical for optimizing the flow of goods and minimizing handling errors. Incluziv.cloud’s tools streamline warehouse operations by providing mobile solutions for managing tasks such as item retrieval, sorting, and storage. Features like barcode scanning and real-time updates improve accuracy in locating and handling inventory. For instance, a warehouse in Ahmedabad can see significant gains in operational efficiency and accuracy, reducing the time required to pick and prepare items for shipment and ensuring timely deliveries.

4. Credit Control

What It Does: The credit control feature enables businesses to set customer credit limits, automate payment follow-ups, and generate detailed financial reports. This functionality aids in managing cash flow and minimizing credit risk.

 Managing credit effectively is crucial for maintaining healthy cash flow and reducing financial risk. Incluziv.cloud allows businesses to define credit limits for each customer based on their creditworthiness and payment history. Automated follow-ups for overdue payments help ensure that collections are timely, while detailed financial reporting provides insights into credit and payment trends. For example, a distributor in Pune can use these tools to manage customer credit limits effectively, ensuring that payments are collected on time and reducing the risk of bad debts.

5. Customer Relationship Management (CRM)

What It Does: Incluziv.cloud’s CRM tools offer a comprehensive view of customer interactions and preferences. It helps businesses manage sales calls, track customer interactions, and personalize communication to build stronger relationships.

A robust CRM system is essential for understanding and responding to customer needs effectively. Incluziv.cloud’s CRM tools provide businesses with detailed insights into customer behavior, preferences, and purchase history. This data enables personalized communication and targeted marketing efforts, fostering stronger customer relationships and driving sales growth. For instance, a sales team in Coimbatore can use CRM data to tailor their interactions with customers, offering personalized recommendations and improving overall customer engagement and loyalty.

6. Mobile Customer App

What It Does: The mobile customer app allows customers to check stock levels, place orders, and view invoices from their smartphones. This feature enhances the customer experience by providing easy and convenient access to their account information and order functionalities.

The mobile customer app empowers customers with the flexibility to manage their orders and account details anytime, anywhere. It provides real-time access to stock availability, allowing customers to make informed purchasing decisions. The ability to place orders and view invoices on the go enhances convenience and satisfaction. For example, a customer in Lucknow can use the app to check product availability and place an order quickly, leading to a more efficient and satisfying shopping experience.

Additional Benefits

Scalability

What It Does: Incluziv.cloud’s software is designed to grow with your business, offering scalable solutions that accommodate businesses of varying sizes, from small enterprises to large corporations.

Scalability is a crucial factor for businesses looking to expand and adapt to changing market conditions. Incluziv.cloud’s cloud-based platform provides the flexibility to scale operations seamlessly as your business grows. Whether you are adding new users, expanding product lines, or entering new markets, Incluziv.cloud can accommodate these changes without disrupting your operations.

Industry-Specific Expertise

What It Does: Incluziv.cloud’s developers have specialized knowledge of the home furnishing industry, Industry-specific expertise ensures that Incluziv.cloud’s solutions are finely tuned to the nuances of the home furnishing sector. This specialized knowledge allows for the development of features and functionalities that directly address common industry pain points, such as inventory management challenges and order fulfillment complexities. By understanding the specific needs of furniture distributors, Incluziv.cloud delivers solutions that drive operational efficiency and support business growth.

User-Friendly Interface

What It Does: The software features an intuitive and user-friendly interface, making it accessible and easy to use for all employees, regardless of their technical expertise.

A user-friendly interface is essential for ensuring that employees can quickly adapt to and effectively use new software. Incluziv.cloud’s design prioritizes ease of use, with straightforward navigation and clear functionality that simplifies daily tasks. This accessibility reduces the learning curve and ensures that employees can make the most of the software’s features without extensive training.

Free Trial

What It Does: Incluziv.cloud offers a free trial period, allowing potential customers to explore the software’s features and benefits before making a commitment.

A free trial provides businesses with the opportunity to test Incluziv.cloud’s solutions in their own environment, evaluate its effectiveness, and assess how well it meets their specific needs. This trial period enables prospective customers to experience the software firsthand, ensuring they make an informed decision about investing in Incluziv.cloud’s solutions.

Milestone Achievements

1. First to Cancel Telephonic Orders: KC Fabrics' Revolutionary Step

Incluziv.cloud spearheaded a transformative shift in the home furnishing industry by encouraging its client, KC Fabrics, to abandon traditional telephonic orders. This innovative move marked a significant departure from error-prone manual processes to a streamlined, automated system. By leveraging Incluziv.cloud’s advanced order management capabilities, KC Fabrics achieved remarkable improvements in order accuracy and efficiency. Eliminating telephonic orders minimized errors and miscommunications, ensuring precise order fulfillment and enhancing overall customer satisfaction. This milestone not only underscored Incluziv.cloud’s commitment to operational excellence but also set a precedent for industry-wide adoption of more reliable and efficient order processing systems.

2. First to Introduce Sales Force Management during COVID-19

During the unprecedented challenges posed by the COVID-19 pandemic, Incluziv.cloud demonstrated its agility and commitment to supporting businesses with the introduction of Sales Force Management. This innovative solution empowered home furnishing distributors to seamlessly track and manage their sales teams remotely. By providing real-time insights into sales activities and performance metrics, Incluziv.cloud enabled businesses to maintain operational continuity and efficiency amidst disruptions. The ability to monitor and optimize sales operations remotely not only safeguarded business continuity but also strengthened customer relationships by ensuring uninterrupted service delivery. Incluziv.cloud’s proactive response to the pandemic underscored its role as a reliable partner in navigating crisis situations and supporting long-term business resilience.

3. First to Launch a Mobile App (2010): Empowering Sales Teams and Customers

Incluziv.cloud revolutionized the home furnishing industry in 2010 with the launch of its pioneering mobile application. This innovative app empowered sales teams with unprecedented flexibility and efficiency by enabling them to access crucial order details, customer interactions, and sales tools on the go. Simultaneously, customers benefited from enhanced convenience and accessibility, gaining the ability to place orders and manage their accounts directly through the mobile platform. The mobile app not only facilitated faster decision-making and improved responsiveness but also elevated overall customer experience by providing seamless access to critical information anytime, anywhere. Incluziv.cloud’s early adoption of mobile technology set a new standard for sales effectiveness and customer engagement in the home furnishing sector.

4. First to Offer Real-Time Inventory and Order Management

Incluziv.cloud redefined operational efficiency for home furnishing distributors with its groundbreaking real-time inventory and order management capabilities. By integrating advanced technology into its software, Incluziv.cloud enabled businesses to conduct instantaneous checks on stock availability, track orders in real-time, and optimize inventory levels with precision. This capability not only minimized delays and inventory discrepancies but also enhanced customer service by ensuring prompt order fulfillment and accurate delivery timelines. Incluziv.cloud’s commitment to providing up-to-date, actionable insights into inventory and order statuses empowered businesses to streamline operations, reduce costs, and meet customer expectations more effectively.

5. First to Implement Dynamic QR Pricing and Recommended Retained Price

Incluziv.cloud revolutionized pricing strategies in the home furnishing industry with the introduction of dynamic QR pricing and recommended retained price mechanisms. Dynamic QR pricing empowered businesses to adjust pricing dynamically based on market demand, competitor pricing, and other variables, thereby optimizing profitability and sales margins. Simultaneously, recommended retained price strategies provided businesses with insights into setting optimal pricing points that maximized profitability while maintaining competitive pricing within the market. These innovative pricing mechanisms not only enhanced pricing agility and competitiveness but also facilitated better strategic decision-making and improved financial performance for home furnishing distributors.

6. First in Online Ordering for the Furnishing Industry

Incluziv.cloud pioneered online ordering capabilities in the home furnishing industry, setting a new standard for customer convenience and operational efficiency. By offering a user-friendly online ordering platform, Incluziv.cloud empowered customers to place orders conveniently, browse product catalogs, and track order statuses effortlessly. This digital transformation not only enhanced customer experience by simplifying the purchasing process but also reduced the workload for sales teams by automating order processing and fulfillment tasks. Incluziv.cloud’s innovative approach to online ordering revolutionized customer interactions, streamlined business operations, and positioned home furnishing distributors at the forefront of e-commerce adoption within the industry.

Each of these milestones exemplifies Incluziv.cloud’s commitment to driving innovation, enhancing operational efficiencies, and delivering unparalleled value to home furnishing distributors. By continuously pushing boundaries and introducing pioneering solutions, Incluziv.cloud has redefined industry standards and empowered businesses to thrive in a competitive marketplace.